Morocco Friendly Tours Responsibilities and Policies
Responsibilities:
Morocco Friendly Tours and its representatives are not liable for any accidents, injuries, property damage, or personal loss occurring to you or those traveling with you. Indirect suppliers, such as ground transportation or hotel accommodations, do not represent Morocco Friendly Tours. We are not responsible for any wrongful acts or failures by other suppliers.
Secure your Booking:
A deposit is required to secure your booking, which can be made via wire transfer or credit card payment.
Agreement Acceptance:
This agreement represents the entire contract between you, the traveler, and Morocco Friendly Tours. By securing your booking, you confirm that you have read and accepted all terms and conditions.
Client Amendments:
Morocco Friendly Tours customer’s service will handle your requests that are related to booking changes and amendments.
If your amendment or date change request is received by Morocco Friendly Tours customer care fourteen (14) days ahead of your travel date, you will not be charged.
Date change requests that are made between fourteen (14) and seven (7) days prior to your travel date will be honored as subject to availability and acceptance.
Changes made less than seven (7) days from your original travel date may trigger an additional fee.
Morocco Friendly Tours does not guarantee the success of any change request. Suppliers and/or service providers are in control of their goods and accommodation; However, Morocco Friendly Tours will do its best to fulfill your request.
Children Policy:
- 0-1 years old – Free of charge.
- 2-11 years old – Up to 50% discount of the original tour price.
- 12 + years old – Are considered as adults and will pay the full tour price.
Payment policy:
Please inform your travel consultant as soon as possible when trying to book any tour and/or travel package. Morocco Friendly Tours should receive the fixed deposit (30%) to secure your booking.
Cancellation Policy
Cancellation Fee:
Morocco Friendly Tours will apply a cancellation fee for canceling confirmed bookings. You will be notified of your total cancellation fee via email or phone upon cancellation.
Cancellation Fees:
- If you cancel more than thirty-one (31) days before your arrival date: 5% of the total amount as a transaction and bank fee.
- 30-21 days before your arrival date: 30% of the total amount as a cancellation fee.
- 20-15 days before your arrival date: 50% of the total amount as a cancellation fee.
- 14-7 days before your arrival date: 50% of the total amount as a cancellation fee.
- Within 6 days of your scheduled date: 100% of the total amount as a cancellation fee.
- No show and/or after the start cases will not yield any refunds.
Hotels, boat and train tickets, and flights are subject to the terms and policy of said service providers. Our representative will advise you of a cancellation fee at the time of your cancellation.
Refund Policy:
Morocco Friendly Tours will refund all confirmed bookings unless canceled during the (31 days prior to the arrival date) period. Morocco Friendly Tours will charge 5% from the deposited amount as a transaction and bank fee.
UNFORESEEN CIRCUMSTANCES:
Due to unforeseen circumstances, we reserve the right to cancel your tour or trek. If such an event should occur, we will refund any sum you have already paid to us, including the deposit, but we are not liable to pay any additional compensation to you. Unforeseen circumstances include but are not limited to natural or nuclear disasters, war or threat of war, riots, terrorists, fires, adverse weather conditions and others. Special Requests: Any special requirements that are important to your booking (dietary, medical, wheelchair assistance or others) must be provided to us before you book in writing. We will pass the information onto our vendor partners to ensure a safe and enjoyable experience for you. If there are special requests we are unable to meet, we will advise you in writing prior to booking your trip. Please let us know of any preferences that you may have while making the reservation (hotels locations, bed configurations, etc.) and we will try to accommodate all your requests. No compensation will be paid if such requests cannot be fulfilled.
Accommodation:
Morocco Friendly Tours may reserve a different hotel within the same category. In order to provide you with an indication of quality, Morocco Friendly Tours lists similar hotels with the same quality.
Special Requests:
Please inquire with one of our consultants if you have any special preferences. Morocco Friendly Tours and its consultants will do their utmost to satisfy your special requests and needs.
Morocco Friendly Tours does not guarantee the complete satisfaction of any special request and cannot be held responsible if a request is not fulfilled.
Children Policy:
- 0-1 years old – Free of charge.
- 2-11 years old – Up to 50% discount of the original tour price.
- 12 + years old – Are considered as adults and will pay the full tour price.
Tipping:
We recommend using your judgment when tipping, as it's a personal gesture. Tips are appreciated and can greatly help those in need.
Customer Care:
We aim to resolve issues promptly. Please notify Morocco Friendly Tour customer service immediately if you face any inconvenience during your trip.
